Each SSRC client has unique information needs and different resources available to address them. Whether you're an experienced researcher, or new to research; whether you plan to conduct a web, telephone or face-to-face survey, an evaluation to document project outcomes or applied research to support planning or program design, the SSRC can help. We advocate the use of qualitative methods in applied research, and conduct focused group discussions, observations and semi-structured interviews in addition to employing quantitative techniques.
The SSRC works in demographically diverse communities. We find the literal translation of English instrumentation to be insufficient, and we emphasize the development of linguistically and culturally appropriate research instruments and methods. We regularly conduct research in the Latino and Vietnamese communities, and have conducted surveys in Mandarin, Cantonese, Korean, Khmer and other languages. Our university setting allows us to access the linguistic and cultural expertise of members of many racial/ ethnic and national groups.
Multi-modal Data Collection
Target populations have different levels of access to technology, literacy levels, and dispositions to cooperate with particular data collection procedures. Frequently, a combination of data collection strategies (e.g. a web-based survey with telephone follow-up to convert non-respondents or to collect data from the web-averse) is required to optimize the response rate. We'll work with you to select the data collection modalities best suited to your research question and consistent with your budget.
Telephone Survey Research
The SSRC operates a 24-station Computer-Assisted Telephone Interviewing (CATI) survey research lab. We're constantly in the field, conducting telephone surveys of general and special populations, frequently in multiple languages (English, Spanish, Vietnamese, Korean, Cantonese, Mandarin, and others). CATI software facilitates call management to optimize response rates, and simplifies navigation through branching sequences in complex questionnaires. Telephone monitoring of interviews further ensures the quality of data, and we encourage our clients to use our remote monitoring capability.
The SSRC can produce customized web-based survey applications, available to invited respondents or open to all.
Mailed or Self-Administered Questionnaires
We conduct mailed and group-proctored, self-administered surveys. Working with a large sample? We utilize TeleForm® software to produce questionnaires suitable for optically-scannable character and mark recognition.
A small, neighborhood survey is an excellent method of obtaining detailed information about a particular area too small for targeted telephone administration or with residents distrustful of formal data collection procedures. The SSRC has assisted a variety of community-based organizations to collect data useful for advocacy purposes. This work isn't done for such organizations, its done with them. We have developed curricula to train neighborhood residents to coordinate and administer face-to-face surveys. With help designing a sampling plan, credible scientific data can be collected, analyzed and reported in a manner that empowers indigenous neighborhood residents and the organizations that serve them.
The SSRC offers evaluation training oriented to practitioners in a variety of fields. Let us consult with you regarding the development and/ or implementation of your evaluation plan.
Technical Assistance with Proposal Preparation
We frequently collaborate to develop scopes of work and cost estimates in the context of proposal preparation. If you're already funded, we can assist you to plan and implement all phases of social research including the development of survey and evaluation instrumentation, sampling and research design, data collection, statistical analysis, and quantitative and qualitative technical report writing.